Consumer and market trends

The power of an omnichannel supply chain: spotlight on four key benefits

Omnichannel retailing is changing the way businesses manage their supply chains. Companies that successfully navigate this shift are likely to gain multiple advantages.

On April 29, 2024

FM Logistic surveyed companies across the Consumer Goods, Retail, and Beauty & Luxury sectors, focusing on how an omnichannel supply chain revolution enhances the customer experience. Let’s explore the key benefits of an omnichannel supply chain.

One of the most significant changes in recent years is the shift toward omnichannel retailing, where businesses seamlessly integrate multiple sales channels, both online and offline, to provide a unified shopping experience. To continue delivering a good customer experience across sales channels, companies must shape their supply chain accordingly. This is challenging, yet it offers a multitude of advantages.

1 – Improved customer experience

An omnichannel supply chain allows retailers to enhance customer experience across all channels through seamless delivery and returns, faster delivery, order tracking and consistent information.

For 62 % of companies, an omnichannel supply chain helps improve customer experience through faster delivery

2 – Enhanced inventory management

Omnichannel logistics provides real-time inventory visibility, optimised stock levels, accurate demand forecasting and planning. In addition, the centralisation of inventory in strategic locations facilitates stock management.

60 % of companies stated that an omnichannel supply chain ensures efficient stock management

DOWNLOAD OUR WHITE PAPER

3 – Increased operational efficiency

Inventory optimisation, flexibility in order fulfilment, and enhanced resource utilisation can help companies improve their operational efficiency. This improved efficiency can lead to cost savings and better use of resources.

48 % of companies believe that an omnichannel supply chain results in seamless order preparation and delivery

4- Competitive advantage

Companies that successfully implement an efficient omnichannel supply chain gain a competitive edge and are better positioned to capture market opportunities. They are likely to see an increase in sales and revenues, gain valuable insights into consumer behaviour thanks to better data collection and analysis, and ultimately better satisfy their customers.

For 44 % of companies, omnichannel logistics allow access to all customer data on a single platform

“I think that the main benefit of an omnichannel supply chain is that it helps you to improve customer experience as you can merge your stock available at different channels and deliver the product from different channels.”

Director of Supply Chain at an FMCG company in France

DOWNLOAD OUR WHITE PAPER

Omnichannel success: enhancing customer experience and operational performance

Adopting an omnichannel supply chain significantly enhances customer experience while improving inventory management and operational efficiency. This approach ensures seamless shopping across all platforms, leading to increased customer satisfaction and loyalty. Additionally, it optimizes inventory levels and streamlines order fulfillment, which not only cuts costs but also boosts competitive advantage. These combined benefits illustrate the pivotal role of an omnichannel strategy in modern business success. By understanding the benefits of an omnichannel supply chain, businesses can position themselves for success in an increasingly complex and competitive business environment. Learn more about omnichannel supply chain by downloading the report “Navigating the omnichannel revolution”.

FM Logistic surveyed 105 respondents across three sectors – Consumer goods (36), Retail (49), Beauty & luxury (20) – based in India (37), France (36) and Poland (32).

DOWNLOAD OUR WHITE PAPER